Waste Services Customer Service - Newbury

Posted 242 days ago
Closing Date: 29 July 2021
Full Time

Our client, local authority is looking to recruit Waste Services Customer Service Assistants, based in their Newbury office. Initially this role is until end of September 2021 but may well be extended and/or lead to permanent work. This role is office based but after initial training may have chance to work remotely.


- Weekly pay

- Holiday pay on top

- £10.01ph , based on 37 hour week

- Friendly team environment

- Initially three month contract

- Training and support to succeed in role


  • Answering calls and dealing with enquiries, issues and questions
  • All associated paperwork and admin tasks
  • Customer service tasks, resolving complaints and problems as and when arise
  • Liaising with waste management crews and staff
  • Processing garden waste payments
  • Proactively commitment to provide excellent levels of customer engagement and satisfaction
  • Delivering fast, high quality customer service.
  • Working collaboratively with colleagues to improve customer service and respond to customer request.


  • Previous administration experience where you have been first point of call for customer queries and used to dealing with multiple tasks at any one time
  • Exceptional customer service skills, able to communicate with people from all backgrounds and also various levels of seniority
  • Well organised, methodical and able to manage own workload , in line with set deadlines
  • Problem solving and decision-making abilities
  • Good understanding of the public sector / council environment would be advantageous as would an understanding of waste and recycling services
  • Good all-round computer / IT skills

For full details please submit cv.


Contract length: 3 months

Job Types: Full-time, Contract

Salary: £10.01 per hour


  • Monday to Friday

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