Service Desk Engineer - Falmouth, Cornwall

Falmouth, Cornwall
Posted 29 days ago
£18,000.00-£26,000.00 per year
Closing Date: 28 June 2022
Full Time Permanent

Full Job Description

Our client is looking to recruit an experienced Service Desk Engineer to join their hugely successful growing team. You will have experience in a similar capacity, perhaps 1st/2nd line support / Support Analyst capacity and be excited about the IT sector and working for a company with great career development opportunities.

Package:

  • Starting salary of £18k-£26k per annum
  • A mixture of office and home based, will need to live a commutable distance to be considered for the role
  • Onsite parking
  • Training and development support, including investing in industry recognised qualifications
  • Many other great perks
  • Full time permanent contract

Responsibilities:

  • 1st and 2nd line support calls and all tasks associated with, including Windows Desktop, Backup systems, Microsoft 365 as well as network infrastructure and business applications
  • Answering calls and support the positive outcome of these in line with company guidelines
  • Obtaining the required information and support to resolve the case for the customer
  • Learning the company’s products and developing knowledge to be able to support the customer effectively
  • Carrying out all calls in a highly professional and friendly manner
  • Updating in house systems to log calls and following these up when required to update customer on the progress of their call/issue/requests
  • Associated administrative tasks.

Requirements:

  • Previous 1st or 2nd line support environment experience, confident resolving issues remotely for clients through fault finding abilities.
  • Experience of desktop support and IT Networking and peripherals
  • Confident using service desk tools and software
  • Able to work on multiple tasks at any time and manage own workload.
  • Excellent IT skills, able to pick up new packages with ease.
  • Able to work under pressure and to tight deadlines.
  • Excellent customer service skills and able to demonstrate this at a high level.

For full details please submit cv.

IND4P

Job Types: Full-time, Permanent

Salary: £18,000.00-£26,000.00 per year

Benefits:

  • On-site parking
  • Referral programme
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday
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