Reservationist / Receptionist - Newquay, Cornwall

Newquay, Cornwall
Posted 52 days ago
£19,000.00-£19,500.00 per year
Closing Date: 29 September 2021
Full Time Permanent

The opportunity has arisen with our client for an organised and committed Reservationist/ Receptionist to join their growing business in beautiful Newquay.

Benefits

- A salary of up to £19,500 per annum

- Permanent contract

- Full time hours

- Will include weekends and evenings but on a rota basis.

- Many opportunities for advancement and promotions

- Discount and benefits package

- A uniform will be provided.

- Free car parking.

Responsibilities

  • As a first point of contact, you will be responsible for creating an outstanding first impression to guests and non-residents alike. You will use your personality and passion to build genuine relationships with all of our visitors. It’s about more than selling a room or a conference, it’s about selling experiences and creating lasting memories.
  • As a Reservationist you will naturally deal with all phone calls in a warm and professional manner and be passionate about delivering a 5* service to every guest, every time; from families to couples or business guests, nothing is too much trouble for our Reservations team.
  • You will have good organisational skills and the ability to communicate at all levels, working effectively with other departments to ensure all guests' requests are catered for.

Ideal candidate

  • Excellent customer service – caring about every aspect of the guest’s stay
  • Previous experience in a reservations / hotel / travel-based role would be desirable, however reception or office experience is essential.
  • High attention to every little detail to ensure every stay is memorable.
  • Grammar, spelling and IT skills are essential (particularly with Microsoft Word.)
  • Knowledge and experience of a Property Management System is preferable, and a good knowledge of the local area is advantageous, however full training can be given.Happy to work weekends and evenings on a rota basis.

IND5

Job Types: Full-time, Permanent

Salary: £19,000.00-£19,500.00 per year

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