Customer Service Advisor - Camborne, Cornwall

Camborne, Cornwall
Posted 4 days ago
£9.30 per hour
Closing Date: 20 May 2021
Full Time Part Time Contract

Our local authority client is looking for candidates with Customer Service experience to join their friendly team, initially on a three month temporary basis. You will be working within the customer service team dealing with customer issues through a range of channels. This role is based from home with potential to work from office if preferred.

Package:
- £9.30ph
- Full time hours ( 37). Also part time contract available (21.5)
- Weekly pay
- Holiday pay on top
- Chance of ongoing / longer term work
- Great team environment
- Chance to work for local government and the perks that come with

Responsibilities:
- Working in office environment managing and resolving customer queries and issues through a number of method including telephone, face to face, email, letter and the customer portal
- Making bookings, processing payments and other tasks relating to outcome of enquires and calls
- To communicate effectively with members of the public and colleagues in a clear and concise manner, taking into account the particular circumstances
- Provide administrative support to ensure efficient running of the Service
- Manage the filing and storage of all electronic and paper files in line with best data management practice, to ensure efficient and effective record keeping

Ideal Candidate:
- Will be experienced in using Microsoft office applications – Word, Excel, PowerPoint and Outlook, with good keyboard skills
- Excellent customer service experience, within an office / commercial environment would be highly advantageous
- Competent administrative skills
- Ideally experience within a call centre / helpdesk environment
- Be able to organise and priorities own caseload
- Have ability to research, analyse and report information
- An understanding of how local government works would be preferable but not essential.

Contract length: 3 months

Part-time hours: 21.5-37 per week

Job Types: Full-time, Part-time, Contract

Salary: £9.30 per hour

Schedule: Monday to Friday

Experience: Call center: 1 year (Preferred)

Customer Service: 1 year (Preferred)

Education: A-Level or equivalent (Preferred)

Job Duties: Answer incoming customer inquiries

Work remotely: No

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