Customer Service Advisor - Newbury, Berkshire

Our local authority client is looking a Customer Service Advisor, some experience preferable, to join them on a 5 week temporary assignment, starting next Wednesday 13 November.  You will be providing call support for the upcoming general election and also provide cover for switchboard calls.

Benefits

• An hourly rate of £9.74 per hour plus holiday pay
• Start date 13 November 2019
• Initially a 5 week assignment but may extend
• 37 hour working week
• Must not have any annual leave planned for the duration of the assignment
• Friendly working environment
• Car parking on site

Key Tasks

Provide an effective customer-focused response to queries and service requests from the public, elected members, businesses or partner organisations

• Ensure queries and requests are accurately and appropriately recorded
• Exercise integrity in respect of confidential matters to ensure compliance with the Data Protection Act
• Any other duties as may be reasonably required

Knowledge, Skills & Experience

• GCSE passes grade A-C in English and Mathematics or equivalent
• Experience in a customer service environment
• Knowledge of Council services preferable
• Understanding how to deliver excellent customer service
• Good keyboard skills – ability to use Email and Outlook and web browser
• Competent with the use of telephony equipment
• Ability to be flexible in work to support customer demand
• Good telephone manner and able to communicate effectively with a positive attitude.

To apply or for more information, please submit your CV to jemma@rjsresourcing.co.uk