Call Centre Advisor - Camborne

Camborne
Posted 95 days ago
£9.30ph
Closing Date: 24 May 2021
Full Time

Our local authority client is looking for candidates with Customer Service experience to join their friendly team, initially on a two month temporary basis. You will be working within the customer service team dealing with customer issues through a range of channels. This role is based from home with potential to work from office if preferred.

Package:

  • £9.30ph
  • Full time hours
  • Weekly pay
  • Holiday pay on top
  • Chance of ongoing / longer term work
  • Great team environment
  • Chance to work for local government and the perks that come with

Responsibilities:

  • Working in office environment managing and resolving customer queries and issues through a number of method including telephone, face to face, email, letter and the customer portal
  • Making bookings, processing payments and other tasks relating to outcome of enquires and calls
  • To communicate effectively with members of the public and colleagues in a clear and concise manner, taking into account the particular circumstances
  • Provide administrative support to ensure efficient running of the Service
  • Manage the filing and storage of all electronic and paper files in line with best data management practice, to ensure efficient and effective record keeping

Ideal Candidate:

  • Will be experienced in using Microsoft office applications – Word, Excel, PowerPoint and Outlook, with good keyboard skills
  • Excellent customer service experience, within an office / commercial environment would be highly advantageous
  • Competent administrative skills
  • Ideally experience within a call centre / helpdesk environment
  • Be able to organise and priorities own caseload
  • Have ability to research, analyse and report information
  • An understanding of how local government works would be preferable but not essential.

For full details please submit your cv.

IND4T

 

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