IT Service Desk Engineer - Falmouth, Cornwall

Falmouth, Cornwall
Posted 77 days ago
£18k-£26k per annum
Closing Date: 4 May 2022
Full Time Permanent

Our client is looking to recruit an experienced Service Desk Engineer to join their hugely successful growing team. You will have experience in a similar capacity, perhaps 1st/2nd line support / Support Analyst capacity and be excited about the IT sector and working for a company with great career development opportunities.


  • Starting salary of £18k-£26k per annum
  • A mixture of office and home based, will need to live a commutable distance to be considered for the role
  • Onsite parking
  • Training and development support, including investing in industry recognised qualifications
  • Many other great perks
  • Full time permanent contract


  • 1st and 2nd line support calls and all tasks associated with, including Windows Desktop, Backup systems, Microsoft 365 as well as network infrastructure and business applications
  • Answering calls and support the positive outcome of these in line with company guidelines
  • Obtaining the required information and support to resolve the case for the customer
  • Learning the company’s products and developing knowledge to be able to support the customer effectively
  • Carrying out all calls in a highly professional and friendly manner
  • Updating in house systems to log calls and following these up when required to update customer on the progress of their call/issue/requests
  • Associated administrative tasks.


  • Previous 1st or 2nd line support environment experience, confident resolving issues remotely for clients through fault finding abilities.
  • Experience of desktop support and IT Networking and peripherals
  • Confident using service desk tools and software
  • Able to work on multiple tasks at any time and manage own workload.
  • Excellent IT skills, able to pick up new packages with ease.
  • Able to work under pressure and to tight deadlines.
  • Excellent customer service skills and able to demonstrate this at a high level.

For full details please submit cv.


Job Types: Full-time, Permanent

Salary: £18,000.00-£26,000.00 per year


  • On-site parking
  • Referral programme
  • Work from home


  • Day shift
  • Monday to Friday

Applications for this position have now closed. If you would like to talk to us about similar positions please use the Talk To Us form.

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