IT Helpdesk Analyst - Redruth, Cornwall

Redruth, Cornwall
Posted 160 days ago
£21,300.00 per year
Closing Date: 29 June 2021
Full Time Permanent

Our client is looking to recruit Customer Support Analyst/ Helpdesk Analyst to join their hugely successful growing team. You will be pivotal in ensuring software customer receive and experience exceptional levels of support and customer service throughout their journey with the company. You will be working for a market leader in the sector and will have unrivalled career development opportunities and benefits too. You will be working from home initially with phased return to the office from Sept 2021. There will be the potential to do a mixture of home and office working at this point.

Package :

  • Starting salary of £21,300 per annum
  • Working from home initially with phased return to the office of some capacity towards the end of the year
  • All equipment receive to perform duties
  • 25 days holiday plus Bank holidays
  • Discretionary annual bonus of up to 10% of salary
  • Excellent pension scheme provided by company
  • Health and dental insurance / support
  • Training and development support
  • Many other great perks

Responsibilities:

  • 1st and 2nd line support calls and all tasks associated with
  • Answering calls and support the positive outcome of these in line with company guidelines
  • Obtaining the required information and support to resolve the case for the customer
  • Learning the company’s products and developing knowledge to be able to support the customer effectively
  • Carrying out all calls in a highly professional and friendly manner
  • Updating in house systems to log calls and following these up when required to update customer on the progress of their call/issue/requests
  • Associated administrative tasks.

Requirements:

  • Previous experience in a complex customer service role where you have dealt with customers from their initial contact to the end of the journey where there has been a resolution / outcome.
  • Previous 1st or 2nd line support environment experience and or experience of the property sector would be highly advantageous.
  • Able to manage expectations for the customer
  • Able to work on multiple tasks at any time and manage own workload.
  • Excellent IT skills, able to pick up new packages with ease.
  • Understanding of MS Office and Google Suite
  • Previous1st or 2nd line support environment experience and or experience of the property sector would be highly advantageous.
  • Able to work under pressure and to tight deadlines.
  • Excellent custom service skills and able to demonstrate this at a high level.

Applications for this position have now closed. If you would like to talk to us about similar positions please use the Talk To Us form.


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