Owner & Guest Experience Manager - Kingsbridge

Kingsbridge
Posted 24 days ago
£27,000.00 per year
Closing Date: 27 October 2021
Full Time Permanent

Our client has an excellent opening for an experienced Owner & Guest Experience Manager to join their hugely successful holiday park operation. You will have experience in delivering excellent levels of customer service and a passion for leading a team to exceed customer expectations.

Package

- £27,000 salary plus bonus scheme

- Exceptional career prospects

- Fantastic team environment

- Great perks / discounts package

- Great work / life balance

- Full time permanent contract

Responsibilities

- Deliver Owner & Guest interaction through all communication channels to engage & develop strong community’s whilst enhancing experience

- Work closely with the HOD on park, other park teams and Central Support team to achieve and align brand standards, best practice, and expectations

- Understand, analyse, and effectively use, insight and customer feedback to identify emerging issues promptly and proactively solve problems before they escalate.

- Take accountability and be responsible for managing all customer/owner complaints and goodwill within the guidelines

- Be the voice of the customer to bring to life the guest and owner experience to improve feedback and reviews

- Training, Coaching, and building the capability of the experience team is essential, equipping them with tools and knowledge to succeed.

- Provide and maintain a welcoming and resourceful Owner and Guest reception areas.

- Identify and maximise opportunities for Owners and Guests by understanding the needs of the customer to maximise revenue across all channels

- To be a key contact point and knowledge bank on local area to assist in tailoring the customer experience including forums and owner events such as newsletters/forums/pre-arrival calls and on park experience which is all engaging and relevant

- Plan, schedule and deliver a wide range of Owner & Guest events such as forums, drop-ins, and social events that are tailored to the customers on your park to build a sense of community in line with the group customer strategy

Requirements

- Has the ability to build excellent relationships with customers both internal and external

- Has a good commercial awareness

- Has excellent communication and interpersonal skills

- Has a proven record of effective leadership & development of others

- Has excellent IT skills, and be competent in analysing data insight

- Is dynamic with the ability to motivate & inspire

- Has previous customer facing experience is essential with the ability to deliver written & social messaging across platforms

For full details please submit your CV.

IND5

Reference ID: RJSGuestExpMgr

Job Types: Full-time, Permanent

Salary: £27,000.00 per year

Additional pay:

  • Bonus scheme

Benefits:

  • Employee discount

Experience:

  • Management: 1 year (preferred)
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